Shipping policy

1. Processing Time

  • Orders are processed within 10-15 business days (excluding weekends and holidays).

  • Custom or pre-order items may require additional processing time with 3- 4 weeks.

2. Shipping Methods & Delivery Time

  • We offer the following shipping options:

    • Standard Shipping: Estimated delivery within 10-15 business days( in The US).

    • International Shipping: Estimated delivery within 15-21 business days (varies by location).

  • Delivery times may vary depending on the shipping provider, customs clearance, and unforeseen delays.

3. Shipping Rates

  • Shipping fees are calculated at checkout based on the destination and shipping method selected.

  • Free shipping is available for orders over $200 (if applicable).

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order using the link provided via the email.

5. International Shipping

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

  • We are not responsible for delays due to customs processing.

6. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us via email within 5 days of delivery.

  • We will work with the shipping carrier to resolve the issue.

7. Address Changes & Order Issues

  • Please ensure your shipping address is correct before placing your order.

  • If you need to update your address after ordering, contact us immediately. Changes may not be possible if the order has already shipped.

For any questions regarding our shipping policy, please contact us at tranthaokieunhi1997@gmail.com